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TERMS & CONDITIONS
Thank you for choosing to book with us at Robin 7 Lodge City Centre and wish you a pleasant stay. Robin 7 Lodge City Centre is the Trading Name of SteSla Catering Management Ltd (incorporated and registered in England and Wales under company registration number 07266015), the registered office of which is at 9 - 11 St James’s Terrace, Nottingham NG1 6FW, United Kingdom.
Please read our terms and conditions of booking below. When you make a booking with Robin 7 Lodge City Centre you agree to the terms and conditions as stated below:
BOOKING
Bookings may be made on-line through our website or any agent or Online Travel Agent (OTA), in person and over the telephone. A non refundable deposit equal to the total cost of the booking is required. The total price of the reservation will be charged anytime after booking. A booking is only confirmed upon receipt of the deposit or payment in full. No booking contract is entered into until a deposit has been received. At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. The credit/debit card holder must be present upon arrival along with the card used to make the booking. Robin 7 Lodge City Centre does not accept bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
RATES
We reserve the right to increase or decrease the rates of accommodation at any time. The rates for your stay will be confirmed by us at the time of booking (you will receive confirmed reservation by email). All rates are quoted in UK Pounds Sterling.
CHECK-IN
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above. Unless otherwise stated on the booking confirmation, guests may check-in after 3 pm and before 9 pm from Monday to Saturday and before 6 pm on Sunday/Bank Holidays on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 9:05 pm on the scheduled day of arrival unless otherwise agreed directly with the Accommodation. Any non-secured reservation will be held until 2.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the Accommodation of a late arrival. Please let us know your anticipated time of arrival so that we can arrange for one of the owners to be at the house to welcome you. Please note check-in after 9 pm (Sunday after 6 pm) is not allowed. You can request for later check-in, but we will charge a fee for a late check-in at the discretion of the Accommodation, otherwise your reservation will be automatically cancelled at 9:05 pm without a refund. Please be aware that we do not operate a 24 hour check-in/check-out service and that our Reception will be unmanned for much of the time. All guests will be issued with keys for access to Robin 7 Lodge City Centre and to their room/s upon arrival. Please take the time to read any safety notices and advice upon arrival in the property, including book ''information for guests'' placed in your room as it contains information that you will find useful during your stay.
CHECK-OUT TIME
On the day of departure, we kindly ask all guests to vacate their rooms by 10:00 am, unless otherwise arranged, otherwise an additional charge £ 10.00 per hour will be made automatically. To check-out, all you need to do is simply to put your keys in the silver Keybox located downstairs at the front door inside.
PAYMENT
We accept the following methods of payment: credit card / debit card, paypal, cash, we are also able to arrange for payments to be made direct via BACS, full details can be given on request. The total price of the reservation will be charged anytime after booking. We use AVS (The Address Verification Service). This is a standard card verification that compares the billing address provided by a guest for a card transaction with the billing address on file for the cardholder at the card issuing bank. For card verification you must enter your billing address exactly as it appears on your bank statement. If you do not, your payment may be rejected or unable to fully process.
SECURITY DEPOSIT
Your debit/credit card will be authorized for GBP 50.00 per room at check-in to guarantee payment of any incidental charges that you may incur during the stay. All outstanding charges must be paid for in full on check-out from the Accommodation. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release depending on your banking policy, it can take up to 5 working days. Some issuing banks and building societies may take longer specially for cards issued outside of the United Kingdom. If staying for multiple nights or weeks at the Accommodation we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
CHANGES OR CANCELLATION BY GUEST / NO SHOWS
We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment. We strongly suggest guests take out travel insurance for short breaks and holidays in the UK to cover themselves against cancellation charges and to protect themselves against possible loss due to any unforeseen circumstances such as illness, adverse weather conditions, traffic delays, etc. It is your responsibility to check that the insurance you purchase is adequate for your needs.
CHANGES OR CANCELLATION BY US
In the unlikely event that we have to cancel your booking because the accommodation was unavailable for reasons beyond our control. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel. Your booking is for a class of room in the Accommodation and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
DAMAGE & BREAKAGES
Please enjoy your stay, but please take care when staying at our Accommodation, Robin 7 Lodge City Centre. Guests are responsible for leaving rooms in the condition they were upon arriving. The named lead guest stated on the reservation and/or registration form will be fully responsible and liable for any breakages or damages, which they or other members of their party cause, to the accommodation or its contents for irreversible staining or damage from, for example, bleach, cigarette burns, food dyes, hair dye, ink, lucozade, vomit and waterproof mascara. You must take all reasonable precautions to avoid damage or interference with any items belonging to us. Guests are requested to bring any damage to our property to our immediate attention. We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property, or structure, or rooms, or if some items are found damaged and/or missing. If such damage is discovered during the stay it will be drawn to the guest’s attention, but should this damage come to light after the guest has departed, we reserve the right and you hereby authorise us to charge your credit / debit card. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs and therefore will make every effort to keep any costs that the guest would incur to a minimum. We reserve the right and you hereby authorise us to charge your credit / debit card for the cost of replacing any items that are removed from the premises/room by you without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. We do not normally charge for minor breakages. We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the premises, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorise us to charge your credit / debit card. Fire doors can be used by guests ONLY for emergency exit or exit during drills; other ways it's on guests’ own risk and Robin 7 Lodge City Centre shall not be responsible for death, personal injury or loss or damage to property. Please note we use a saniflo system toilet. Please do not put anything other than toilet paper down the toilet (please use only provided toilet paper). We reserve the right and you hereby authorise us to charge your credit / debit card for the cost of their removal.
KEYS
Guests will be issued with a front door and bedroom door key at check-in. Lost or failure to return keys and fobs will be charged at £ 50.00 to cover the cost of replacing the security keys and brass engraved fobs (including car park key).
GUEST BEHAVIOUR
Guests are requested to conduct themselves appropriately at all times and to comply with Accommodation procedures and/or requests with regard to conduct and respect for the property of the Accommodation, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Accommodation, or cause offence to other guests or our members of staff. Verbal abuse towards the staff in any form will not be tolerated. We reserve the right to refuse accommodation or services or remove you and members of your party from the property if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guests will be asked to leave the Accommodation without a refund. We have an out of hours emergency call out line if we have to attend the property through no fault of our own there will be an £ 20.00 call out fee.
VISITORS
If you have friends, relatives or colleagues coming to the premises, we should be grateful if you would kindly inform us ahead of their arrival and we should ask that they leave the house by 10 pm to limit disturbance to other guests. Guests will be held fully responsible for the conduct of anyone they choose to bring into the premises as far as any liability and damages are concerned and, therefore, incur any cost.
HOUSEKEEPING SERVICE
During your stay your room will not be automatically serviced/cleaned. We will only clean your room if you ask us to, otherwise Housekeepers will not enter your room. If you would like to clean your room, please contact us at the latest before 1:00 pm that day.
NO SMOKING
It is against the law to smoke in a non designated area including a bedroom. Smoking is not permitted in any part of the property and you are respectfully asked to refrain from smoking. Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking. The Management will charge a deep clean fee of no less than £ 100.00 to any guest who violates the smoking policy and they will also be asked to leave the premises with no refunds.
PETS
Pets are not allowed.
CHILDREN
Children(s) UNDER 16 years cannot be accommodated at the Robin 7 Lodge City Centre.
PARKING
Private parking is possible and charges are applicable. We regret that we accept no responsibility for your vehicle or its contents - vehicles are parked at the owners' risk. Reservation in advance is needed due to limited spaces.
DISABLED ACCESS
Unfortunately Robin 7 Lodge City Centre is not wheelchair accessible / disabled accessible due to construction limitations. However please do contact us prior to booking or arrival about accessibility options. We have no lift. There are no ground floor rooms at Robin 7 Lodge City Centre.
ITEMS LEFT BEHIND
We can accept no responsibility for items left behind after you have departed. Small items left behind can be returned to you by post. A £5 handling charge plus the cost of postage will be charged. Larger items will incur a higher handling cost. Any unclaimed items of property will be disposed of after 4 weeks.
WIFI
We offer free WiFi for our guests. Please note that we have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free. We have no have no responsibility for, or control over, the information you transmit or receive via the Service. We do not guarantee the availability of the Service, the speed at which information may be transmitted or received via the Service; or that the Service will be compatible with your equipment or any software which you use.
CCTV
Please note that the Accommodation is monitored by CCTV 24 hours a day. By staying at the Robin 7 Lodge City Centre, guests agree to be filmed using our CCTV equipment.
FIRE & EMERGENCY
In the interest of your own safety you should check where the locations of the fire alarms are in relation to your room. There are Fire & Emergency Rules inside of your room with which we respectfully suggest that you familiarise yourself.
FORCE MAJEURE
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
LIMITATION OF LIABILITY
Robin 7 Lodge City Centre will not be responsible for the loss or damage of any property left in the Accommodation. Robin 7 Lodge City Centre under no circumstances takes any liability to personal injuries or damages sustained by guests staying in its rooms. Guests confirm that they have personal insurance that will protect them against any injuries sustained while residing in any rooms. Guest shall not enter areas of the property which are indicated as being closed to the public or marked Staff Only or Private. The Robin 7 Lodge City Centre shall not be responsible for death, personal injury or loss or damage to property suffered by a guest and their guests in such areas. Fire doors can be used by guests ONLY for emergency exit or exit during drills; other ways it's on guest‘s own risk and Robin 7 Lodge shall not be responsible for death, personal injury or loss or damage to property. The accommodation has no responsibility for items stored within the our property.
PUBLISHED: 15/03/2015 UPDATED: 01/12/2021
