TERMS & CONDITIONS

Thank you for choosing to book with us at Robin 7 Lodge City Centre and wish you a pleasant stay. Robin 7 Lodge City Centre is the Trading Name of SteSla Catering Management Ltd (incorporated and registered in England and Wales under company registration number 07266015), the registered office of which is at 9 - 11 St James’s Terrace, Nottingham NG1 6FW, United Kingdom.
Please read our Terms & Conditions of Booking carefully below.
You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.
We reserve the right to change these Terms & Conditions of Booking at any time. You should therefore review them each time you make a booking.
Your booking is subject to the Terms & Conditions of Booking in the version valid on the day of booking.
By completing your booking, you enter into a legally binding contract with SteSla Catering Management Ltd (trading as Robin 7 Lodge City Centre).

1. BOOKING
Bookings may be made online through our official website, via an Online Travel Agent (OTA) partner, in person, or over the telephone. A non-refundable full prepayment equal to the total cost of the booking is required at the time of reservation. The total price of the reservation will be charged to your credit/debit card at any time following your submission. A booking is only confirmed upon successful receipt of this payment; no binding contract is entered into until full payment has been processed.
At the time of booking or at check-in, your credit or debit card details will be securely encrypted and recorded via our PCI-compliant booking system, and by completing your reservation, you explicitly authorise the use of this card for any subsequent sums that become owing to us (including damages or incidental charges). For security and fraud prevention, the credit/debit cardholder must be present upon arrival along with the physical card used to make the booking.
Please note that Robin 7 Lodge City Centre operates as a quiet, adult-focused environment. We strictly do not accept bookings for the purpose of group events, parties, or celebrations, including pre-wedding stag and hen parties.
The number of guests residing in each room must not exceed the maximum occupancy stated on your booking confirmation. Under no circumstances are unregistered guests permitted to stay overnight. Robin 7 Lodge City Centre reserves the right to immediately terminate the booking of any party found violating occupancy limits or sneaking unauthorized overnight guests onto the premises, with no obligation to provide a refund.

2. RATES
We reserve the right to increase or decrease the rates of accommodation at any time. The rates for your stay will be confirmed by us at the time of booking (you will receive a confirmed reservation by email). All rates are quoted in UK Pounds Sterling (GBP).

3. CHECK-IN & ARRIVAL
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference alongside a valid passport, national identity card, or driving licence.
In compliance with UK law, if guests are travelling from outside the UK, Ireland, or any country in the Commonwealth, we are legally obliged to require them to provide the number and place of issue of their passport/identity card, as well as details of their next destination. These statutory records will be kept securely for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. This information may be requested for each member of your party, and we reserve the right to refuse entry to any persons who cannot provide the information set out above.
Standard check-in hours are between 3:00 PM and 9:00 PM, Monday to Saturday, and between 3:00 PM and 6:00 PM on Sundays and Bank Holidays on the scheduled day of arrival.
Please be aware that we do not operate a 24-hour reception desk, and our reception is unmanned for much of the time. Guests are strictly required to notify the Accommodation of their anticipated time of arrival in advance so that one of the owners can arrange to be on-site to personally welcome you and issue your keys.
Arrival after the standard designated cut-off times is strictly prohibited unless expressly arranged with management in writing prior to arrival. Late check-in requests are approved entirely at the discretion of the Accommodation. Unapproved arrivals after the cut-off windows will result in the immediate and automatic cancellation of the reservation at 9:05 PM (or 6:05 PM on Sundays/Bank Holidays) and the entire forfeiture of all booking payments without a refund.
Please note that check-ins after 9:00 PM (on Sundays/Bank Holidays after 6:00 PM) and before midnight can only be accommodated with prior authorization from the property owners, and are subject to an additional late arrival fee of GBP £25.00. Arrivals after midnight are strictly not permitted.
Upon arrival and verification, all guests will be issued physical keys for access to the main Robin 7 Lodge City Centre entrance and to their individual room(s). Guests must take the time to read all safety notices and advice upon arrival in the property, including the "Information for Guests" guide placed inside your room, as it contains information that you will find useful during your stay.
Out-of-Hours Contact & Emergencies; we operate a dedicated emergency overnight contact telephone number, which will be given to you at check-in, which guests may utilize for assistance between 10:00 PM and 9:00 AM. This line is strictly reserved for urgent property emergencies or immediate safety concerns. Please note that if management or staff are required to physically attend the property outside of standard operational hours due to a guest-caused issue, fault, or non-emergency disturbance (including lockouts or noise enforcement), a fixed call-out fee of GBP £25.00 will be automatically billed to the registered guest.

4. CHECK-OUT & DEPARTURE
On the day of departure, we kindly ask all guests to vacate their rooms by 10:00 AM, unless otherwise arranged. Failure to vacate the room by this time will result in an automatic additional charge of GBP £10.00 per hour. To check-out, please ensure all windows are closed, lights are switched off, and place your room keys into the silver Keybox located downstairs by the main front door inside the property.

5. PAYMENT
Robin 7 Lodge City Centre accepts the following methods of payment: credit cards, debit cards. We can also arrange for direct bank transfers (BACS) upon request; full banking details will be provided by management. The total price of the reservation may be charged to your chosen payment method at any time following the completion of your booking.
To protect against fraudulent activity, we utilize the Address Verification Service (AVS). This standard verification process matches the billing address provided during your booking with the address held on file by your card-issuing bank. It is your sole responsibility to ensure that your billing address is entered exactly as it appears on your official bank statement. Failure to provide matching AVS details may result in your payment being automatically rejected, delayed, or cancelled.

6. SECURITY DEPOSIT
Your debit/credit card will be pre-authorized for GBP £50.00 per room at check-in to guarantee payment of any incidental charges or damages that you may incur during the stay. All outstanding charges must be paid for in full on check-out from the Accommodation. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released. However, we cannot control how long it takes for your bank to effect such release; depending on your banking policy, it typically takes up to 7 working days, though some issuing banks, building societies, and international card issuers outside of the United Kingdom may take significantly longer. If staying for multiple nights or weeks at the Accommodation, we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

7. CANCELLATION BY GUESTS & NO-SHOWS
Full prepayment for the entire duration of the stay is required at the time of booking. All bookings are strictly non-refundable and non-changeable. Prepayment will be charged to the credit or debit card provided at the time of booking. Any cancellation or non-arrival (no-show) will result in the immediate forfeiture of the entire prepayment.
Guests are strongly advised to purchase comprehensive travel insurance for short breaks and holidays in the UK to protect themselves against unexpected cancellation charges due to illness, adverse weather, or travel delays. It remains the guest's sole responsibility to ensure their insurance policy is adequate for their needs.

8. CHANGES OR CANCELLATION BY US
In the unlikely event that we must cancel your booking due to the accommodation being unavailable for reasons within or beyond our control, you will be issued a full refund of all monies paid. Robin 7 Lodge City Centre shall have no further liability to you arising out of such a cancellation, including secondary expenses or consequential losses. We will, however, use reasonable endeavours to help relocate your booking to an alternative local provider of a similar standard where possible.
Please note that your reservation is made for a specific category of room and does not guarantee a stay in a specific room number or the same room for the duration of your booking. If operational or maintenance requirements necessitate moving you to an alternative room of a lower category/rate during your stay, we will refund you the price difference for those affected nights.

9. DAMAGE & BREAKAGES
Please enjoy your stay, but please take care when staying at our Accommodation, Robin 7 Lodge City Centre. Guests are responsible for leaving rooms in the condition they were upon arriving. The named lead guest stated on the reservation and/or registration form will be fully responsible and liable for any breakages or damages, which they or other members of their party cause, to the accommodation or its contents for irreversible staining or damage from, for example, bleach, cigarette burns, food dyes, hair dye, ink, lucozade, vomit and waterproof mascara. You must take all reasonable precautions to avoid damage or interference with any items belonging to us. Guests are requested to bring any damage to our property to our immediate attention. We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property, or structure, or rooms, or if some items are found damaged and/or missing. If such damage is discovered during the stay it will be drawn to the guest’s attention, but should this damage come to light after the guest has departed, we reserve the right and you hereby authorise us to charge your credit / debit card. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs and therefore will make every effort to keep any costs that the guest would incur to a minimum. We reserve the right and you hereby authorise us to charge your credit / debit card for the cost of replacing any items that are removed from the premises/room by you without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. We do not normally charge for minor breakages. We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the premises, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorise us to charge your credit / debit card. Fire doors can be used by guests ONLY for emergency exit or exit during drills; other ways it's on guests’ own risk and Robin 7 Lodge City Centre shall not be responsible for death, personal injury or loss or damage to property. Please note we use a saniflo system toilet. Please do not put anything other than toilet paper down the toilet (please use only provided toilet paper). We reserve the right and you hereby authorise us to charge your credit / debit card for the cost of their removal.

10. KEYS
Upon check-in, guests will be issued a set of keys providing access to the main front door and their individual bedroom. All keys and attached custom fobs remain the property of Robin 7 Lodge City Centre and must be returned to reception or the designated drop box upon check-out. Failure to return keys, or the loss of any key, will result in an automatic replacement charge of £50.00 per set to cover the specialist cost of replacing security keys and custom brass-engraved fobs.

11. GUEST BEHAVIOUR
Guests must conduct themselves appropriately at all times and comply with all property procedures regarding safety, respect, and consideration for our staff, other guests, and the premises. Disruptive behavior, noise nuisances, parties, and loud disturbances are strictly prohibited. Verbal or physical abuse toward staff or other guests will not be tolerated under any circumstances.
In the event of a noise disturbance, one warning will be issued; failure to comply immediately will result in the guest and their party being evicted from the premises. Robin 7 Lodge City Centre reserves the right to refuse service or immediately evict any guest whose conduct breaches this policy, with no obligation to provide a refund for lost accommodation, services, or expenses. If management must attend the property outside of operational hours due to a guest-caused issue or disturbance, a £25.00 call-out fee will be charged directly to the registered guest.

12. VISITORS
Guests must notify management or staff prior to the arrival of any external visitors (friends, relatives, or colleagues) at the property. All visitors must be aged 18 or over and are strictly required to leave the premises by 9:00 PM to prevent disturbance to other residents. Under no circumstances are visitors permitted to stay overnight. Guests assume full legal and financial responsibility for the conduct, safety, and actions of their visitors. Any property damage, noise violations, or cleaning costs incurred by a visitor will be billed directly to the registered guest.

13. HOUSEKEEPING SERVICE
Rooms are not automatically serviced or cleaned on a daily basis during your stay. Housekeeping will only enter and clean your room upon direct request from the guest. To request room servicing for the day, you must contact management or staff no later than 1:00 PM that day.
While our housekeeping team will not enter your room automatically during your stay without a request, management and authorized personnel reserve the right to enter any bedroom at any time without prior notice in the event of an emergency, a suspected fire or electrical safety hazard, an active maintenance emergency, or if we have reasonable grounds to believe our property policies (such as our strict no-smoking rule) are being violated.

14. SMOKING & FIRE HAZARDS
In accordance with UK law, Robin 7 Lodge City Centre is a strictly non-smoking property. Smoking of any kind - including the use of e-cigarettes, vapes, and herbal products - is entirely prohibited in all bedrooms, communal areas, and interior spaces. Furthermore, the burning of candles, incense, and the use of essential oil diffusers or vaporizers are strictly prohibited and will be treated as a violation of our smoking policy.
Any guest found violating this policy will be subject to an immediate deep-cleaning fee of no less than £100.00, will have their booking terminated immediately, and will be evicted from the premises with no refund given.
Electrical Safety & Appliances; for fire prevention and safety reasons, guests must unplug all personal electronic chargers (including mobile phones, laptops, tablets, and e-cigarettes/vapes) from wall sockets whenever they leave the room or check out. Leaving chargers plugged into outlets unattended is strictly prohibited. Guests assume full liability for any electrical disruptions or fire damage caused by their own faulty devices or unattended charging equipment.

15. PETS
No pets allowed, except for assistance dogs.

16. CHILDREN
Please note that our Accommodation is an adult-focused environment; we can only accommodate guests aged 18 and over.

17. PARKING
We do not have on-site parking at the property. However, parking is conveniently available just across the road at the NCP Nottingham Mount Street or down at Cumberland Place on Mount Street. We highly recommend checking their current rates and parking terms before you arrive.

18. ACCESSIBILITY
Due to the physical and architectural constraints of our historic city centre building, Robin 7 Lodge City Centre is not wheelchair accessible and does not feature step-free access. The property has no elevator (lift), and there are no ground-floor rooms available. All rooms are accessed exclusively via stairs. If you have specific accessibility or mobility requirements, please contact us prior to booking to discuss whether the property is suitable for your needs.

19. LOST PROPERTY & ITEMS LEFT BEHIND
Robin 7 Lodge City Centre accepts no liability or responsibility for personal items left behind after departure. Small items may be returned by post subject to a £7 administration fee plus the full cost of postage. Larger or heavier items will incur higher handling and packaging fees. All return costs must be paid in full before items are dispatched. Any unclaimed items will be kept for a maximum of 4 weeks, after which they will be disposed of or donated to charity. Perishable items will be disposed of immediately.

20. WIFI & INTERNET USAGE
Complimentary Wi-Fi is provided for guest use. Robin 7 Lodge City Centre accepts no responsibility for, or control over, the internet services or content you access, and we do not guarantee that the service is secure, error-free, or virus-free. We accept no liability for any information transmitted or received via the service. Furthermore, we do not guarantee continuous network availability, minimum data speeds, or compatibility with your specific hardware or software. By using our Wi-Fi network, you agree to use the internet responsibly and at your own risk.

21. CCTV & SECURITY
For the safety, security, and protection of our guests, staff, and premises, Robin 7 Lodge City Centre is monitored by Closed-Circuit Television (CCTV) 24 hours a day in public and communal areas. Images and footage are recorded and processed strictly in accordance with UK data protection laws (UK GDPR) for the purposes of security and crime prevention. Footage will only be reviewed when necessary and will not be shared with third parties unless legally required by law enforcement.

22. FIRE, HEALTH & SAFETY
For your personal safety, you are required to familiarize yourself with the Fire & Emergency Procedures displayed inside your room immediately upon check-in. Guests must locate their nearest emergency exit, fire alarms, and assembly points. Robin 7 Lodge City Centre accepts no liability for any injury, loss, or damage resulting from a guest's failure to follow designated fire safety instructions or emergency procedures.

23. FORCE MAJEURE
The Company accepts no liability and will not pay any compensation or refunds where the performance of its obligations is prevented or affected, directly or indirectly, by or as a result of Force Majeure or any circumstances beyond its reasonable control. This includes, but is not limited to: flood, earthquake, extreme adverse weather conditions, natural disasters, fire, acts of terrorism, war, civil strike, epidemic, pandemic, government-mandated closures, or the failure of electric power, gas, water, or other utility services, plant machinery, computers, vehicles, or any collapse of building structures

24. LIMITATION OF LIABILITY
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation. Subject to this, SteSla Catering Management Ltd (trading as Robin 7 Lodge City Centre) accepts no liability for the loss, theft, or damage of any personal property, vehicles, or items brought onto or stored within the premises. Guests are strongly advised to secure appropriate personal travel insurance.
Furthermore, guests are strictly prohibited from entering restricted areas marked 'Staff Only', 'Private', or otherwise closed to the public. The property accepts no responsibility or liability for death, personal injury, or property damage sustained if a guest enters these unauthorized zones. Fire doors must only be used during a genuine emergency or scheduled drill; unauthorized use of fire doors is entirely at the guest's own risk, and the property disclaims all liability for any resulting injury or damage."

25. GOVERNING LAW & JURISDICTION
These Terms & Conditions of Booking, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.

26. SEVERABILITY
If any provision or part-provision of these Terms & Conditions of Booking is or becomes invalid, illegal, or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these terms. The remaining clauses will continue to be fully binding and enforceable to the maximum extent permitted by law.

27. COMPLAINTS & DISPUTE RESOLUTION
At Robin 7 Lodge City Centre, we strive to provide a comfortable and pleasant experience for all our guests. In the unlikely event that you encounter a problem or are dissatisfied with any aspect of your accommodation or service during your stay, you must report the issue to management or the on-duty staff immediately. This allows our team the reasonable opportunity to investigate and rectify the situation while you are still on the premises.
If a problem cannot be resolved satisfactorily during your stay, or if you wish to formalize a complaint following your departure, you must submit your complaint in writing via email to info@robin7.co.uk within 7 days of your check-out date. Your written submission must include your official booking reference, stay dates, and full details of the matter. Management will thoroughly investigate all written disputes and aims to provide a comprehensive response within 14 business days. The Accommodation accepts no liability for complaints or claims raised after this 7-day window, or for issues that were not brought to our staff's attention during the stay, as this deprives us of the ability to mitigate or verify the issue.

28. YOUR DATA
For more information about how we process information about you that you provide to us, please see our Privacy Policy.

PUBLISHED: 15/03/2015
UPDATED: 30/07/2026